We’re Making Returns Easier

We are excited to announce that we are now able to offer frictionless returns to all of our EU customers. Your customers can simply drop off their return package at any national post office in the EU, and it will be sent back to our EU or UK facilities. This new feature aims to make returning items easy and convenient, and we believe it will improve your customer’s overall shopping experience.

Returns have traditionally been a hassle for customers, with the need to navigate shipping fees and find a specific courier, which doesn’t always work across the global landscape. We understand this pain point and are committed to addressing it by offering an easier solution.

Sources: Interactive Media In Retail Group (IMRG) and Tecsys

According to recent studies, 92% of customers will buy again if returns are easy. This contracts with 82% of customers not returning to make another purchase with a brand if they offer a difficult returns process. These statistics demonstrate that offering frictionless returns is a key factor in customer retention and brand loyalty.

With the option to drop off their return package at any national post office in the EU, customers no longer need to worry about finding a specific courier or paying for shipping fees. This will make the returns process faster and more convenient, ultimately improving the overall shipping experience with us.

At Borderless360, we are always looking for ways to improve our customer experience. We hope that our new EU frictionless returns feature will help make shipping with us even better.

If you’d like to learn more, why not get in touch with us today? Contact us.