Streamlining Global Logistics for Lovisa: How Borderless360 Simplified Operations Across Key Markets

Lovisa is a major name in affordable, on-trend jewellery, with a vast network of over 400 stores worldwide, including in Australia, the United States, the United Kingdom, and parts of Europe. With a strong international presence and a loyal customer base, Lovisa required a logistics partner that could keep pace with their high-volume operations and help streamline complex fulfilment networks. Lovisa’s priority was not expansion but efficiency—ensuring that their logistics processes could keep up with demand without adding unnecessary costs or delays.

The challenge: Simplifying logistics for a global retailer

As an established global retailer, Lovisa’s logistics operations involved multiple fulfillment channels and a need to manage high customer expectations across diverse markets. The brand sought a partner that could help simplify and centralize their logistics while controlling delivery costs. Lovisa also wanted to enhance inventory placement and streamline shipping to prevent delays and support peak demand in key regions.

The Solution: Integrated logistics for enhanced efficiency

Strategic Inventory Placement for Faster Deliveries

With fulfillment centers positioned near Lovisa’s highest-demand areas, Borderless360 enabled Lovisa to reduce shipping distances, resulting in quicker and more reliable delivery times. This inventory strategy also allowed Lovisa to manage demand fluctuations, particularly during peak shopping periods.

Unified Platform for Simplified Management

Borderless360’s centralized platform provided Lovisa with a streamlined system for managing orders, inventory, and shipping from a single point of control. This unified approach improved Lovisa’s visibility into operations, automated key fulfillment tasks, and enabled responsive decision-making, all without the need to juggle multiple logistics providers.

Streamlined Support and Enhanced Collaboration for Lovisa

Borderless360’s responsive support team and intuitive ticketing dashboard provided Lovisa with a seamless way to manage and track their logistics operations. The platform enabled Lovisa's team to collaborate efficiently on support tickets, ensuring that any issues across thousands of orders were swiftly addressed. With transparent ticket analytics, Lovisa could monitor performance metrics, gain insights into response times, and maintain oversight on the status of every query, ultimately enhancing their operational control and customer satisfaction.

Key results

97% of Lovisa's orders are fulfilled and shipped within 24 hours

Achieved a 98.5% inventory accuracy rate

With B360’s expertise, Lovisa entered two new markets