Unlocking Global Reach and Streamlined Returns: How Respire Scaled Their Sleep Solution with Borderless360

Respire is transforming the way people sleep with their innovative sleep strips, designed to promote nose breathing during rest. By gently keeping the mouth closed, Respire Sleep Strips encourage natural breathing mechanisms, helping users achieve better sleep quality, reduced snoring, and numerous health benefits. The strips are hypoallergenic, gentle on the skin, and allow for emergency airflow to ensure safety at all times. Respire’s products are particularly popular for their ability to enhance sleep and improve overall well-being, with 87% of users reporting improvements in sleep quality and energy levels.

The Challenge: Managing complex logistics for a subscription-based product with a 30-day money-back guarantee

As Respire’s customer base grew, their logistics needs became more complex. The company faced two major challenges: handling a subscription-based product that needed timely deliveries according to customer schedules and ensuring a smooth, reliable returns process for their 30-day money-back guarantee. To meet these needs, they required a logistics partner that could provide a robust solution for returns and manage subscription fulfilment without delays or disruptions.

The Solution: A seamless logistics platform that handles global shipping, subscription management, and returns with ease

Global Reach with One Platform

The Respire team praised Borderless360 for simplifying their logistics across all markets. “Having just one point of contact and one platform to manage everything makes expanding globally so much easier,” the Respire team said. By consolidating all their shipping needs into a single system, Respire can now ship to new and existing customers without worrying about managing multiple providers.

Reliable Customer Support

Borderless360’s in-house customer service team has been a game changer for Respire. “The personal support we receive is invaluable,” the Respire team said. With dedicated support available, the company has felt assured in handling customer inquiries, returns, and any fulfillment challenges that arise, knowing there is always someone ready to help.

Efficient Fulfillment and Returns Management

With Borderless360’s platform, Respire has been able to achieve 99.9% same-day fulfillment, a crucial factor for keeping up with customer expectations in a subscription-based business. The platform also provides a reliable returns solution, making it easy for Respire to manage their 30-day money-back guarantee and ensuring customer satisfaction remains high.

Key results

99% of Respire's orders are shipped within 24 hours

B360 enabled Respire to launch in two new markets

With B360, Respire achieve a 99.6% inventory accuracy rate