Frequently Asked Questions

Borderless360 is a technology-first logistics provider with global fulfillment centers designed to help e-commerce retailers scale internationally. Our proprietary software, built in collaboration with leading retailers, extensive fulfillment and shipping network, offers a seamless way to manage logistics from beginning to end. With fulfillment centers strategically located worldwide and a single connected platform, we help businesses expand efficiently while reducing costs.

We specialize in working with Western e-commerce retailers who own their own products, process at least 1,000 orders per month, and value the efficiency of a single connected platform across multiple countries. We take a collaborative approach and are selective about who we work with, ensuring our expertise is tailored to businesses that can truly benefit from our solutions. We don’t prioritize fast growth; instead, we focus on intentional, expert-driven expansion. Additionally, we don’t lock clients into long-term contracts—our system speaks for itself.

Technical onboarding is plug-and-play, but we schedule an onboarding call to guide you through the process and ensure a smooth setup.

It’s a smooth and disruption-free process. During the initial consultation, we’ll map out your requirements, followed by a technical integration phase that seamlessly connects your existing systems to Borderless360.

Not at all. Borderless360 integrates with your systems via advanced APIs, ensuring a smooth transition without disrupting your current setup.

Borderless360 has fulfillment centers in key locations worldwide:

• Europe: Warehouses in the UK and the Netherlands
• Australasia: Facilities in Australia, New Zealand, Japan, and Hong Kong
• North America: East and West Coast warehouses in the US and Canada

If you’d like to learn more about our warehouses and the regions we support,
head here: Warehouses

If you’re interested in using Borderless360 outside these locations, contact us, and we’ll explore how to support your business.

Borderless360 connects you with a global network of trusted local and international couriers. You can select couriers based on your budget and delivery goals directly within our platform. By storing inventory in our fulfillment centers worldwide, you’ll also benefit from better rates and faster delivery times.

Direct Inject Shipping is a cost-effective way to get orders to your customers quickly. This method involves unloading products from incoming couriers and immediately transferring them to outbound couriers without storage delays. It reduces shipping costs and ensures faster delivery for deliveries across borders, with full tracking and proof of delivery.

Yes! Customers can return items by downloading a shipping label directly from our tracking link. Returns can be sent either to your business address or to one of our warehouses. Fees are calculated based on the number of returns and your delivery preferences.

Yes, we offer free transit insurance for all our clients, covering shipments up to £/$/€25. For additional coverage, we recommend obtaining cargo insurance.

Absolutely. We partner with a network of last-mile couriers worldwide to ensure efficient delivery to your customers.

You can find out more about our last mile-delivery solutions here: First & Last Mile

Yes, we provide freight forwarding services to help businesses move goods efficiently across international borders. Whether you need air or sea freight, we ensure a streamlined process from pickup to final destination, with complete visibility through our platform.

Learn more here: Freight Forwarding

We specialize in cross-border logistics, helping retailers expand into international markets while minimizing customs complexities and costs. Our platform simplifies cross-border shipping by optimizing routes, managing duties and taxes, and ensuring fast, hassle-free delivery.

Learn more here: Cross-Border Shipping

Yes, we provide direct domestic shipping for retailers who want a local solution without relying on traditional courier networks. This service ensures faster delivery, lower costs, and increased reliability by leveraging our local distribution capabilities.

Learn more here: Direct Domestic Service

Borderless360 connects with leading e-commerce tools such as:

• Marketplaces including Shopify & Shopify Plus, Magento 1 & 2, WooCommerce, Amazon, Ebay, Walmart, and TikTokShop.
• Order and inventory management systems like Unleashed, Neto, Dear, Cin7, Myob and Order Desk.
• Customer support tools such as Gorgias.

If your preferred platform isn’t listed, reach out to us, and we’ll explore integration options.

Once an order is placed, you’ll have full visibility and control within the system. Tracking notifications are automatically generated and sent to your customers while being logged for your records.

Borderless360 is a logistics-as-a-service (LaaS) platform, meaning you pay for pick-pack and shipping services as needed. Our Wallet feature allows you to add multiple payment methods and currencies to your client profile. Additionally, we’ve partnered with Airwallex, enabling you to collect, hold, and send money in multiple currencies with zero international fees. Contact us to learn more about our Airwallex partnership.

You’ll receive an electronic invoice on the first day of each month.

Unlike many providers, we don’t lock customers into long-term contracts—we believe in earning your business through great service and a powerful platform. You’re able to leave anytime. Before closing your account, you can export all your customer and order data as a CSV file. Please note that closing your account will disable access to Borderless360’s features. 

Yes! The app is fully optimized for mobile devices, so you can monitor operations, view insights, and stay connected anywhere.

Yes, you can add your logo and brand colors to documents like packing slips, commercial invoices, and tracking emails to reinforce your brand identity.

Currently, Borderless360 supports English.

Our platform provides real-time data to help you optimize logistics and financial strategies. You can track key metrics such as last-mile delivery times, shipping costs, SLA compliance, and dispatch performance. Our predictive insights help you forecast expenses, manage inventory, and stay in control of your logistics strategy.

Learn more here: Analytics Overview

• Blog – Read expert insights, industry trends, and best practices in global logistics.
• Case Studies – See how other e-commerce businesses have grown with Borderless360’s logistics solutions.
• Ebooks – Download in-depth guides on shipping strategies, logistics innovations, and expanding into new markets.

Yes, you can add your logo and brand colors to documents like packing slips, commercial invoices, and tracking emails to reinforce your brand identity.

Currently, Borderless360 supports English.

Our platform provides real-time data to help you optimize logistics and financial strategies. You can track key metrics such as last-mile delivery times, shipping costs, SLA compliance, and dispatch performance. Our predictive insights help you forecast expenses, manage inventory, and stay in control of your logistics strategy.

Learn more here: Analytics Overview